GaonBasket Returns & Refund Policy
Returns & Refund Policy
GaonBasket sells food products — including perishables, spices, grains, and handmade items. Because of the nature of these products, our return policy is limited.
We accept return/refund requests only in these cases:
- You received the wrong product (different from what you ordered)
- The product arrived damaged, tampered, or leaking
- The product was expired or near-expiry at the time of delivery
We do not accept returns for:
- Products where the seal has been opened or tampered with by the customer
- Change of mind or incorrect orders placed by the customer
- Subjective dissatisfaction with taste, texture, or appearance — colour and texture of natural/artisan products can vary batch to batch, which is not a defect
- Perishable items (fresh produce, items with short shelf life) once delivered
To raise a return or refund request, please contact us at info.gaonbasket@gmail.com within 24 hours of delivery. Please include your Order ID along with a photo showing the issue.
Approved refunds are processed to the original payment method within 5–7 business days.